Return & Refund Policy
Tayal & Co
At Tayal & Co, we take pride in crafting premium wooden kitchenware designed to last. If something isn’t right, we’re here to help.
1. Returns Eligibility
We accept returns under the following conditions:
- Item must be unused, unwashed, and in original condition
- Must be returned in original packaging
- Return request must be raised within 7 days of delivery
2. Non-Returnable Items
Due to the nature of our products, we do not accept returns for:
- Used or damaged items (not due to manufacturing defect)
- Products damaged due to improper use or care
- Customized or bulk orders
3. Damaged or Defective Products
If you receive a damaged or defective item:
- Notify us within 48 hours of delivery
- Share clear photos/videos of the issue
- We will offer a replacement or refund, based on the situation
4. Return Process
To initiate a return:
- Email us at [your email]
- Share your order ID and issue details
- Our team will guide you through the next steps
Once approved, you will be provided with return instructions.
5. Refund Policy
- Refunds are processed after inspection of returned item
- Amount will be credited within 5–7 business days
- Refunds will be made via the original payment method
6. Shipping Charges
- Return shipping cost will be borne by the customer (unless item is defective)
- Original shipping charges (if any) are non-refundable
7. Exchanges
We currently offer replacement only for defective or damaged products, not general exchanges.
8. Natural Variations Disclaimer
Our products are made from natural wood, so slight variations in:
- Grain pattern
- Color tone
- Texture
are normal and not considered defects.
9. Contact Us
For any queries, feel free to reach out:
📧 Email: support@tayalandco.com
🌐 Website: https://tayalandco.com